7125 North Lindbergh
Hazelwood, MO 63042
Tel: (314) 731-0075
Fax: (314) 731-0080
Frequently Asked Questions
For Families
1: How do I access services?
2: How will I know someone will always be there, looking after my relative?
3: Who do I address comments and concerns to?
4: Will my relative see a doctor / go to the same doctor they went to before placement?
5: Will staff know how to take care of my relative?
6: How involved can I be in my relative’s care?
For Families
In general, our services are contracted through case managers from the St. Louis Regional Center. Once an individual has a case manager, they can request our services through the case manager. In other cases, we are contacted directly by families who then contact their case manager to let them know what they wish to do.
2: How will I know someone will always be there, looking after my relative?
Our homes are staffed with competent, well-trained staff who will be present in the home when your loved one is present. In some cases, based on need, that may require an awake overnight staff, or someone sleeping onsite. Working together with the family, the client, and the case manager, we can formulate a staffing pattern based on your loved one’s needs and personal schedule.
3: Who do I address comments and concerns to?
In most cases, comments and concerns should be shared with our agency QMRP’s; dedicated, degreed professionals who maintain each home in every aspect.
4: Will my relative see a doctor/go to the same doctor they went to before placement?
In most cases, our clients see the same medical professionals and physicians they saw prior to placement with us. Our staff ensure that all medical needs are addressed quickly, all routine appointments and lab work are completed on-time and regularly, and all medications prescribed are evaluated for effectiveness and that compliance with prescribed care is being ensured. CCL maintains 2 agency nurses for quality control and effective management of complicated medical situations.
5: Will staff know how to take care of my relative?
Working with the family and all available medical and historical records, our administrative/managerial staff complete a person-centered plan of treatment for each individual client, and then ensure that any staff coming into the home are trained specifically for the client.
6: How involved can I be in my relative’s care?
As much as you want. With your relative’s permission, you may visit as often as you like, have your relative over for stays at your home, and can always call staff at the home for updates as needed.
